The Electronic Claim Management System (ECMS) is a structured, role-based platform designed for distributors to raise, track, and resolve claims in a transparent and auditable manner. The system ensures faster resolution, reduced disputes, and complete visibility across the sales and finance hierarchy.

Claim Types Supported

Distributors can raise claims for the following scenarios:

• Short Supply
• Wrong Supply
• Damaged Goods / Batch Expiry
• Sales Scheme & Incentive Claims

Each claim follows a predefined approval and verification workflow to eliminate ambiguity and manual intervention.

Role-Based Workflow & Approvals

The system operates through a clearly defined hierarchy involving the sales, warehouse, and finance teams to ensure accountability at every stage.

Stakeholders involved include:

• Distributor
• Sales Manager
• Area Sales Manager (ASM)
• Regional Sales Manager (RSM)
• Zonal Sales Manager (ZSM)
• Sales Head
• Godown Keeper
• Finance / Accounts Team
• Auditor
• System Administrator

Each role has controlled access and defined responsibilities, ensuring secure and compliant processing of all claims.

ERP Integration

The system supports seamless integration with SAP and Oracle and can be easily integrated with your existing ERP ecosystem. This enables real-time data synchronization, accurate ledger adjustments, and end-to-end traceability without duplicate data entry.

Built for Accuracy, Compliance & Scale

• End-to-end digital claim lifecycle
• Audit-ready logs and approvals
• Reduced turnaround time for settlements
• Improved distributor trust and transparency

The Electronic Claim Management System strengthens the Full & Final Settlement process by ensuring all claims are validated, approved, and settled systematically—without delays, disputes, or data gaps.